Terms and conditions

Dans le Noir ? Website offer you the opportunity to buy a voucher for any of the restaurants listed on the website but the transaction and the agreement is made directly between you and the restaurant that is a local independent operator and company.

Dans le Noir ? Website IS NOT RESPONSIBLE for any problem or conflict you may have with one of the restaurant or local company operating the products and services you have bought through a voucher or a reservation. We only offer a service to help restaurant and clients to exchange information and make an agreement with vouchers and reservation.


1. Prices and contract

Prices are proposed by restaurants directly on this website but the agreement is set up between the client and the company operating the restaurant. In London vouchers are proposed by the company Dans le Noir Limited – 30-31 CLekenwell Green – ECR1 0DU. Dans le Noir ? Website is only a service to connect the clients and restaurants listed in this site. The editor doesn’t provide any guarantee to clients about the vouchers, products and services proposed by the restaurants and their local operators.


2. Booking

Please do not arrive at a venue expecting to redeem your gift voucher without first making a booking with the restaurant you have bought a voucher for.

Dans le Noir ? Website will not be held liable for any costs incurred if you do not follow the procedure set out in the local operator Terms and Conditions.


3. Safety

This experience may require participants to comply with specified safety procedures. Please listen and take note if they ask you to do something - it is usually for your own safety. Dans le Noir ? Website in not responsible for any dispute between clients and operators that are independent business.

4. Validity & extensions

 Most of our partners offer gift vouchers valid for a period of twelve months from the date of issue, unless otherwise stated. All experiences should be booked and taken before the expiry date on the voucher. A voucher will be deemed to be invalid if it is out of date (the expiry date should be clearly stated on the voucher). For voucher extension clients must deal directly with the local company or restaurant.


5. Information

Dans le Noir ? Website is just a service offered to Dans le Noir ? independent operators. If you need more information you must contact directly the local operator.

In London: Dans le Noir ltd – 69-73 St John Street, London EC1M 4AN – contact us by using the contact form.


6. Complaints

To resolve any problems that you may experience you need to speak to the operator directly.

In London: Dans le Noir ltd – 69-73 St John Street, London EC1M 4AN – contact us by using the contact form.


7. Cancellations

Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with an operator it is not possible to change this date unless the operator agrees to the change. Where a date cannot be altered by an operator it will not be possible to issue a refund. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they will contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation, Dans le Noir ? Website will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.


8. Operators & liability

When a voucher and booking an experience with through this service, you will be entering into a separate agreement with the operator and will be bound by their own terms and conditions, including any restrictions applied by that operator. Dans le Noir ? Website  as an editor cannot be responsible for the safety standards or the quality or delivery of the experience, or any loss or damage suffered by you whilst participating in the experience for which the Operator shall be solely responsible. You understand that Dans le Noir ? Website and the editor has no liability for any claim whatsoever in connection with any voucher or any experience connected with the voucher. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form part of any contract between the purchaser and / or the recipient of the voucher and Dans le Noir ? Website.


9. Refunds

For refunds for ANY reason you must contact directly the local company you have bought the voucher for. Dans le Noir ? Website is not involved in to your agreement with the restaurant you have bought your voucher for.


10. Data Protection

Your privacy is our highest priority - Your details will only be used to process orders, gather feedback & data regarding our products & services and to send you promotional material (if opted into this service). Sub-contractors may also be used to fulfil tasks on our behalf, included but not limited to points referred to in this section.


11. Cookie Policy

We may use cookies.

Cookies are small text fles that store data in the browser on your computer to help us improve the website and your use of it. We use cookies for different things on site to make sure you see our best offers, have the best experience possible and to help us analyse what happens on our site.

We have different types of cookies including analytical cookies and third-party cookies. These cookies are all from trusted partners of Dans le Noir ?and last for different lengths of time depending on what type of cookie they are.

How to disable cookies

You can disable cookies in all web browsers from the tools/options section on your browser. Details of the browser you are using and how to do this can be found in the help section of most browsers. By continuing to use the Dans le Noir ? Website or by not disabling your cookies we will assume consent to use cookies in the above way.