FAQ – The real

FAQ

 

Yes it is! Not even a single flash or light is in the dark room. To keep the room completely dark, you will be asked to place all potential sources of light such as cigarettes, lighters, watches, mobile phones or cameras in the free lockers at your disposal in the basement just before the restrooms. You can also use the lockers to drop your coat and/or purse, bags, etc.

 

Our guides will help you to get by in the dark room to eat but will also help you reach your table. Once deprived from our main sense, sight, we tend to rely more on our other senses: sense of hearing, of touch and smell. Thus, even though at the beginning it can be daunting, it gradually becomes more and more enjoyable as you start to relax. Our blind guides are carefully trained to ensure visitors welfare, and will provide you with guidance. As the restaurant declines all responsibility, (you will be asked to sign a waiver) you are asked to bring appropriate clothes, in order to leave this experience without stress.

 

Even if we don’t make any discrimination, blind people are naturally more efficient in the darkness and are the best to do the job in such context. You will become blind for at least an hour and a half, and you will have to trust your server. It is a true “transfer of trust”, and an amazing and positive approach to raise awareness about blindness and disability in general.

 

Visitors aren’t allowed to move alone in the dark room, go to the restrooms or leave by themselves as it could put other customers and the waiters at risk (remember the guides need clear walkways to work around the tables). If you wish to do so on any occasion, make sure your waiter is informed and thus they will able to assist you.

 

The welcoming staff is responsible for taking orders in the lit area. But you can of course order drinks or food directly from your server whenever you wish. Please let us know about allergies, and be sure to remind your guide when he/she brings your plate to the table.

 

Simply by calling his/her first name. The guide will be introduced to you with his/her first name before you enter the dark room.

 

Not particularly, however, those that have come enjoyed the experience because it’s a unique way to share with their friends and relatives what it feels like being visually impaired people.

 

So far, the chefs have not been blind. The kitchen is lit, as the Head Chef and his team must deliver a great cuisine. We take the best, as we are not a foundation but a client oriented private company. They prepare creative and exciting dishes that play with flavours, as well as use fresh and tasty ingredients for guests to have a unique culinary experience.

 

It would be fun, but no! The restrooms aren’t dark but fully lit! The toilets are located at the basement level (and also on the first floor for those with disabilities).

 

It is very rare to see someone not feeling comfortable with dining in the dark! It is such an extraordinary experience that the majority of people feel amazed by this very unusual and exciting moment, which is all about a rediscovery of the other senses. Out of more than a several hundred thousand visitors in Paris, London, Barcelona, Moscow, Bangkok and Warsaw, only a few of our customers felt the need to leave the dark room before they finished dining.

 

Everything has been taken into account carefully! There is adequate security equipment in the premises. The lights switch on automatically in the event of an emergency. Special emergency exits have been designed and checked by the local council (Islington) to be fully compliant (Building Regulation).

 

Yes, we do film the room with infra-red cameras and keep records to ensure the visitors’ welfare and safety. Please be assured that we only watch the records in case of a doubt about a security rules violation, an incident or by a customer’s request.

 

Our restaurant serves innovative, eclectic dishes, inspired by French cuisine. Each meal is an explosion of diverse flavours and is created to educate our guests about this new way to experience food.

 

The welcoming staff will ask you if you have any special dietary requirements or suffer from any food allergies. In such cases, the chef would amend your menu accordingly. You are kindly reminded to request your allergies or diet requirements to your guide when he/she brings your plate to the table in the Dark Dining Room.

 

On average, visitors will spend between one and a half hours and two hours maximum in the dark room.

 

We have made efforts to keep our prices affordable to make this experience accessible to all. The actual price takes into account the safety requirements, the fact that we employ more personnel when compared to other restaurants, and menu items made with fresh ingredients. The extra cost for this experience is approximately £13 per person when compared to a traditional restaurant with a similar menu. We offer you 10% discount if you are a student or under 18 on presentation of your card at the end of the experience. Follow this link for further explanations : Transparency

 

We employ, in London, 10 to 12 permanent visually impaired guides. Nearly 50 permanent people in our staff in the world are visually impaired or deaf mute. Additional specialists are also available on call for special events such as private hires, corporate events (product launches for instance), official receptions, media launches, press events, sensory workshops, etc. The visually impaired are not only involved in the company as guide-serverss, the vice President of Ethik Investment Group is blind. We also have several blind and deaf mute consultants in Europe and a new spa concept using blind massage specialists.

 

There are 60 seats in the main dark dining room

 

We had customers admitting to lick their chocolate sauce from their plates, as they felt freer! Some people met via an Internet chat room and decided to have their first “blind date” in the darkroom before eventually discovering their faces around a drink in the lit lounge. We also organize events in the dark such as reading and debates; and these events usually make amazing moments and memories!
In complete darkness everyone is equal whether they are politicians, students, actors, businesspeople, celebrities (Prince William and Kate Middleton in London, Prime Minister in France…), etc. They all look alike in the dark as labels are dropped and as appearance and etiquettes disappear into the darkness. Dining with us is truly an unforgettable experience

 

We welcome children 6 years of age and up. (They are braver than the adults!!) They must always be accompanied by an adult.

 

To dine in our London restaurant, you can reserve by phone at 020 7253 1100 or by using our online reservation service.

 

All information about news and special events are available on our website www.danslenoir.com.

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